When you apply for job positions through our recruitment process, whether as an employee, volunteer, or contractor

When you volunteer for our organization or express interest in volunteering activities through sign-up forms or platforms

When you engage in employee or HR-related activities, such as submitting medical or insurance claims, leave requests, or other employment-related forms

Through employer-provided sources, such as when your employer provides your details for insurance, training, or other employee benefits

Upon purchasing goods or services from us, both through online platforms and in-store visits, including your participation in loyalty programs

When you make payments, including via credit card, bank transfer, or other payment methods

When you request information, quotes, or customer service through our website’s contact forms or digital tools (e.g., chatbots)

When you make inquiries about our products or services, through website forms, emails, or customer support channels

When you submit claims or requests under any insurance, warranty, or product guarantees

When you participate in contests, lucky draws, or competitions hosted by us or in partnership with other brands

When you respond to promotional offers, either online or in-store, including providing your details for coupons, discounts, or exclusive offers

During the registration process for any events, training courses, or programmes conducted by us, including any online sign-ups or applications

When you subscribe to our newsletters, marketing materials, or promotional emails via EDMs or through a third-party EDM service provider

When you participate in our surveys, polls, or research activities, including any feedback or testimonials you provide

When you interact with us through social media platforms, by following our pages, liking our posts, or engaging in direct messages (DMs)

Through referral programmes, where a third party refers your contact details to us

When you register for any loyalty or membership programmes, to track your preferences, purchases, or loyalty points

When we receive your data through public platforms, directories, or any social media aggregators

When you request to be placed on our mailing lists for any type of notification or communication

When you engage with our affiliates or partners, who pass on your details for collaborative purposes, such as joint marketing efforts or shared services

When you visit our websites or interact with us through social media platforms or online forums

When you connect to our public or private Wi-Fi networks, through the use of your device's network information

Through surveillance and security systems, such as CCTV monitoring within our premises or event locations

When you use our mobile apps or digital services, and provide registration and ongoing data such as location, device information, or usage statistics

During the submission of corporate documents, personal information provided in the process of KYC (Know Your Customer) compliance, due diligence, or regulatory reporting

From third-party sources, such as credit reporting agencies, market research organizations, or government agencies,

When you submit personal data as part of compliance with legal obligations (e.g., for tax purposes, statutory reporting, or regulatory filing)

When you submit documents required for legal or regulatory purposes (e.g., copies of identification documents, contracts, or financial information)

When you provide information to us through customer service or support requests via email, phone, chat, or other communication channels

Through collaboration or partnerships, where your information is shared with us as part of joint ventures or business alliances, CCTV at office entrance

When you enter into an agreement or contract with us for our consultancy, advisory, or other services

When you attend webinars, live events, or workshops that we conduct either online or in person,

When we collect data from publicly accessible sources, such as public directories or databases, in line with lawful and legitimate use

When you provide us your business card at events, meetings, or networking sessions (meant for B2C purposes)

When you interact with us via messaging platforms (e.g., WhatsApp, WeChat, Telegram) as part of our communications with customers or clients

When you fill out forms during events, roadshows, webinars, or physical consultations, including any QR code scans that direct you to sign-up forms

Enrolling you in training programs, courses, and workshops that you have registered for

Providing consultancy and advisory services tailored to your needs

Executing transactions and managing accounts, including processing payments, billing, subscriptions, and handling account receivables

Fulfilling orders and delivering products or services you purchased

Administering loyalty programs and benefits

Providing customer support and assistance, including handling inquiries, complaints, and feedback

Managing contracts and agreements between you and our organization

Conducting market research and analysis to improve our products or services

Analyzing website visits and digital engagement to optimize user experience

Carrying out surveys and collecting feedback for business improvements

Performing internal audits, data analysis, and research to enhance our offerings

Sending marketing communications and promotional offers via emails, newsletters, or direct mail

Conducting direct marketing and lead generation activities, including analyzing the effectiveness of our advertising campaigns

Organizing promotional events such as webinars, live demos, and industry conferences

Joint marketing initiatives with other companies and service providers, leveraging combined resources to offer broader services

Responding to inquiries, feedback, or requests to maintain high-quality service

Ensuring compliance with legal, regulatory, and fiscal obligations, which may include auditing and reporting functions

Supporting law enforcement bodies or regulatory authorities as per the requirements under applicable laws

Implementing and maintaining security measures, including monitoring to protect against fraud, unauthorized transactions, claims, and other liabilities

Handling legal disputes, which may include resolving claims or controversies

Ensuring the physical security of our premises, which may include the use of CCTV surveillance and visitor logs

Protecting our digital platforms and services against unauthorized access or cyberattacks

Maintaining the integrity of our websites and IT systems, ensuring they operate effectively and efficiently

Managing and configuring information technology applications and web services, including system management and setup

Managing employment-related services such as payroll, benefits, and employee performance

Developing and training employees through internal programs and performance review mechanisms

Improving and customizing our products and services based on user preferences and past interactions

Developing new offerings, features, or enhancements to meet evolving customer needs

Communicating with stakeholders, including investors, partners, and local communities, to ensure transparent and effective engagement

External Professional Service Providers (e.g., accountants, auditors, bookkeepers, tax advisors)

Law Firms or Legal Advisors (for legal advice or dispute resolution)

Marketing and Advertising Agencies (e.g., for promotional campaigns, brand management)

Event Organizers (for conferences, seminars, or webinars)

Cloud Service Providers (e.g., Dropbox, Microsoft SharePoint, Google Drive)

Email Service Providers and EDM Vendors (e.g., Mailchimp, Constant Contact, ActiveCampaign)

Data Backup and Recovery Services (e.g., third-party storage solutions)

IT Infrastructure Providers (e.g., web hosting companies, data centers)

Telecommunications Providers (e.g., for customer support or internal communications)

Accreditation Bodies and Educational Regulators (e.g., SkillsFuture Singapore, Ministry of Education)

Training and Certification Partners (e.g., external trainers, certification bodies)

Banks and Financial Institutions (e.g., for transaction processing)

Payment Gateway Providers (e.g., PayPal, Stripe)

Joint Venture Partners or Collaborators (for co-branded initiatives)

Affiliate Marketing Networks (e.g., performance marketing tracking companies)

Partner Companies (for joint marketing campaigns or shared services)

Law Enforcement Agencies (for investigations, as required by law)

Regulatory Bodies (e.g., Personal Data Protection Commission, Monetary Authority of Singapore)

Tax Authorities (for compliance with tax regulations)

Immigration Authorities (e.g., Ministry of Manpower for work permit applications),

Statutory Boards (e.g., for reporting requirements or compliance)

Health and Medical Service Providers (e.g., clinics, hospitals for medical assessments)

Life/Health Insurance Companies (e.g., for claims processing or employee benefits administration)

Occupational Health Providers (e.g., for workplace health assessments)

Recruitment Agencies and Headhunters (for job placement services)

Background Screening Providers (e.g., for reference checks, criminal record checks)

Payroll Processing Services (e.g., outsourced HR and payroll solutions)

Security Companies (for physical security of premises, CCTV management)

Cybersecurity Service Providers (e.g., penetration testers, security consultants)

Fraud Prevention Agencies (e.g., for risk assessments, fraud monitoring)

Market Research Firms (for customer feedback, industry insights)

Data Analytics Providers (e.g., for usage data, performance tracking)

Customer Relationship Management (CRM) Systems (e.g., Salesforce, HubSpot)

Learning Management Systems (LMS) (for online learning or training programs)

Survey and Polling Platforms (e.g., SurveyMonkey, Google Forms)

Third-Party Vendors (who provide services related to your account or purchase)

Travel Agencies or Event Management Companies (for logistics and booking purposes)

Content Delivery Networks (CDNs) (for website or content delivery)

Logistics and Shipping Companies (for product deliveries)

Advertising Networks (for targeted or programmatic advertising)

the personal data is publicly available;

the personal data is disclosed by a public agency or disclosed to a public agency;

the personal data is necessary for any investigation or proceedings;

the personal data is necessary for evaluative purposes (e.g., determining the suitability of a job applicant for the job applied for);

the personal data is necessary for the purpose of managing or terminating an employment relationship; and

the personal data is necessary for a business asset transaction.

your full name and contact information; and

brief description of your query or complaint.

We treat such queries and feedback seriously and will deal with them confidentially and within a reasonable time.